New Swim ARCademy portal

25Oct2022

We're excited to announce the launch of our a new online portal for Swim ARCademy members.

We're excited to announce the launch of our a new online portal for Swim ARCademy.

The easy-to-navigate platform will allow members to skip the queue and make minor changes to their account on their mobile from anywhere.

The tool will allow students and parents with kids in the program to:

See how they're tracking in lessons
Update payment information
View upcoming direct debits
See learning outcomes for future classes

Take a tour of the new portal

Swim School Supervisor and fellow Swim ARCademy member, Melissa Justins, says having the parent portal has been a huge time-saver, by making her children’s swimming lesson information easily accessible and updatable in just a few clicks.

"I can see how they're progressing in their lessons, when they're having an assessment, change my credit card details myself and manage my contact details easily," said Mrs Justins.

If you're a health club member, this information will exist already on your account. If you only have a Swim ARCademy membership, then you'll need to set up an account with us.

For more information, please contact swim@cockburnarc.com.au or 08 9411 3337

Online Portal FAQ's

How do I access the online portal?

All current and previous attendees automatically have a free account set up with us.

If you have a health club membership with us, these features will be added on to this.

If you only have a Swim ARCademy membership with us, you can access your account by going to our online portal and clicking 'forgot password.' Enter the email you used on our original form to enrol yourself or child. Follow the instructions outlined in the email sent to you to reset your password. After you've set a password, you should now have access to your online account.

How do I update my payment details?

You can update your payment details online. Simply head to 'Payment settings' under 'Account' and follow the steps for adding a new payment method.

How do I view my class progress?

To view your current progress, visit 'Skills' under 'Account'. If you're a parent, you'll need to select your child from the top left dropdown menu. Then click 'Current' from the Levels timeline and scroll down to see what skills have been completed for your current class.

Please note, you cannot change levels online and this must be done either directly through our Swim School team or by filling in our change of class form.

How can I see learning outcomes for future classes?

To have a look at learning outcomes for upcoming classes, simply log into your account online and visit 'Skills' under 'Account'. If you're a parent, you'll need to select your child from the top left dropdown menu. Then select the 'Future' level you wish to view from the Levels timeline and scroll down to see what skills will be taught.

Can I change my class through the portal?

No. You cannot change levels through our online portal. This must be done either directly through our Swim School team or by filling in our change of class form.

Can I cancel my class through the portal?

No. You cannot cancel through our online portal. You can cancel your Swim ARCademy by submitting a cancellation form online. Your cancellation must be lodged by close of business on the Tuesday prior to the next direct debit date to ensure payment is not taken out.

How can I view upcoming direct debits?

To have a look at upcoming direct debits, simply log into your account online and visit 'Payments' under 'Account'. From here, you'll be able to see a schedule of all future payments. Alternatively, you can view this page.

Can I suspend my class through the portal?

No. You cannot suspend your classes through our online portal. This must be done either directly through our Swim School team or by filling in our take a break form.

New Swim ARCademy portal

Take a tour of the new portal

Online Portal FAQ's

Contact Us