• Alerts (3) Click to view
    Current alerts 22 July 2024
    • The casual lockers in the Aquatic area are currently unavailable

    • The waterslides will be closed until further notice.

    • The Health Club men's change rooms will be unavailable from 8pm - 5am until further notice due to construction works.

      8:00 PM - 5:00 AM
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  • What's on (3) Click to view
    What's on today 22 July 2024
    • Waterbubs Session in the warm water pool.

      10:30 AM - 11:30 AM find out more
    • Senior Social Sports competition in the stadium.

      6:00 PM - 10:00 PM
    • ARC Run Club 🏃 Meet in the member lounge for the session briefing!

      6:00 PM - 7:00 PM
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  • Opening Hours Click to view
    Today's Opening Hours 22 July 2024
    • Gym (staffed hours)

      5:00 AM - 9:00 PM
    • 50m Outdoor Pool

      5:30 AM - 7:30 PM
    • General Entry and Aquatics

      5:30 AM - 8:30 PM
    • Stadium

      5:30 AM - 3:30 PM
    • Carnaby's Club Crèche

      8:45 AM - 12:45 PM
    • Plunge+Co Café

      6:00 AM - 3:00 PM
    • Waterslides

      Closed

Exchange and Refund Policy

Our exchange and refund policy applies to all items sold in our retail section. Any requests for exchanges or refunds will be reviewed against the below criteria.

Your request can be processed between 8am to 4pm on weekdays and 8am to 3:30pm on weekends.
Exchanges
  • Exchanges due to incorrect size purchased or change of mind can be made within 28 days of purchase
  • An exchange can be made in the centre for a product to the same value or credited towards a product of greater value
  • In the event you are unable to find a suitable item to exchange, a credit valid for 12 months from the date of issue will be offered to be used towards a future retail purchase
  • A receipt or proof of purchase is require for any exchange of goods
  • All products must be returned in an undamaged, unworn condition with all labels and product swing tags attached
  • All swimwear should be tried on over underwear, and where applicable, without removing the protective adhesive strip. In the interest of hygiene, exchanges may not be accepted if this strip has been removed or where it is obvious the items have been worn
Refund of goods
  • Refunds will only be offered in the event the item is deemed faulty or unfit for purpose
  • Refunds are unable to be processed for all retail products due to change of mind therefore we encourage patrons to choose carefully
  • A receipt or proof of purchase is required for any refund of goods
  • All swimwear should be tried on over underwear, and where applicable, without removing the protective adhesive strip. In the interest of hygiene, returns may not be accepted if this strip has been removed or where it is obvious the items have been worn and may be sent back to the customer.
  • Refunds over the balance of $50 require a refund request form to be completed. Credit card refunds will be processed within three business days however bank accounts may take up to four weeks. Refunds under $50 can be processed on the spot.  
  • Request of a refund may be escalated to our manufacturers for further clarification if required. In this instance the product can be held in the centre until a decision has been finalised.
© COCKBURN ARC - CITY OF COCKBURN Procedures          Privacy Policy     SOCIAL MEDIA GUIDELINES
 
Cockburn Nyungar moort Beeliar boodja-k kaadadjiny. Koora, yeyi, benang baalap nidja boodja-k kaaradjiny.
Ngalak kaditj boodjar kep wer kaadidjiny kalyakool yoodaniny, wer koora wer yeyi ngalak Birdiya koota-djinanginy.

City of Cockburn acknowledges the Nyungar people of Beeliar boodja. Long ago, now and in the future they care for country.
We acknowledge a continuing connection to land, waters and culture and pay our respects to the Elders, past and present.

Aboriginal and Torres Strait Islander people are warned that this website may contain images and voices of deceased persons.