Reformer Pilates

You'll be able to add Reformer Pilates to your membership from 9am, Sunday 13 July. We anticipate it will be popular!

Access to the Reformer studio isn’t included in your membership, you’ll need to add it on. You can choose an option that suits your lifestyle and goals: 

🧘‍♀️ 1 class per week – $25/week
💪 2 classes per week – $40/week 
🔥 3 classes per week – $55/week 

All Reformer add-ons include access to Virtual Reformer classes at no extra cost. 

Want virtual only? That’s an option too: 

💻 Virtual Reformer – $10/week.  

These are self-guided, on-demand sessions (no instructor), available outside the class timetable. You'll be able to choose from a range of virtual classes to suit your mood and workout style. 

Here's a few things to take note of:  

• You can choose to do your package classes at any time over the fortnight, but you can only do one class a day.  
• If you suspend your gym membership, your Reformer will also be suspended. If you cancel your gym membership, or swap to an aquatic only membership, your Reformer will also be cancelled.  
• You need to watch the Reformer safety video before you commence.  
• Bookings for the next day's instructor led AM classes open at 6:30pm, and bookings for PM classes open at 6:30am. Please come early to set up your equipment.  
• Virtual classes may only be accessed outside the scheduled instructor led classes and only within gym staff hours (ie 5am to 9pm Monday to Friday, 7am to 6pm weekends).   

Please make sure you read the terms and conditions and FAQs below before adding Reformer Pilates to your membership.

How to add 

• Log into the member portal
• Go to Contracts/Suspension/Add-Ons from menu 
• Select Add Additional Contract
• Select your chosen package
• Choose your start date
• There will be a summary of your fees, which may include a pro rate (ie paying for the days before the next direct debit)
• Agree payment details.

Timetable
Here's a sample timetable, but it will change as we go.

To ensure a smooth and enjoyable session, please come prepared with the following essentials:

Grip socks – mandatory for safety; available for purchase at reception if needed.
Towel – ideally a reformer mat. Towels can also be purchased at reception.
Enclosed shoes – required for walking through the gym to the Reformer Pilates studio.
Hair tie – if your hair is long, it must be tied back for your safety.
Wireless headphones – necessary for virtual sessions.

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Watch the Safety Video

Before your first session, please take a moment to watch our safety video to ensure you're well-prepared and confident on the Reformer.

PLAY SAFETY VIDEO

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Reformer Pilates Etiquette and Guides 

• You are responsible for ensuring a safe workout environment and for your own well-being.  
• Consult with your doctor before starting any new exercise program.   
• Listen to your body and stop if you experience any pain or discomfort.   
• Modify exercises as needed to accommodate your fitness level and any physical limitations.  
• No children in the studio.
• Your access is YOUR access, do not allow access to other members.  
• Keep clothing body and hair away from any moving parts and springs.  
• Focus on control over speed to ensure carriage does not slam into carriage stops.
• Ensure reformer is secured with one red spring and straps are left secured before leaving studio.
• Wipe down equipment after use.  
• Report any equipment concerns/wear and tear to a staff member.

1. Eligibility  

1. The Pilates Add-On is available exclusively to current active members holding an All-Access Membership. 
1.2 Reformer Pilates Add On is available for members 18 years and above. 
1.3 Your primary membership must remain active for the Pilates Add-On to stay valid.  
1.4 All Reformer Pilates participants are required to view the designated safety video prior to their first session. The video can be accessed via the link provided in the Add-On confirmation email or viewed on the kiosks located within the Pilates Studio. Watching this safety requirement is mandatory to ensure safe and informed use of the equipment.

PLAY SAFETY VIDEO

2. Inclusions  

2. The add on provides access to 2,4 OR 6 Reformer Pilates classes per fortnight, depending on your selected package and unlimited virtual use 
2.1 All classes must be booked in advance and are subject to availability.  
2.2 All Reformer Pilates Add-On payment plans include complimentary access to virtual classes. These classes can be accessed directly via the KioskPro device assigned to each Reformer Bed within the Pilates Studio.
2.3 Virtual classes may be accessed outside of scheduled instructor-led Reformer Pilates class times and are only available during Health Club staffed hours. Staffed hours are as follows: 

• Monday to Friday: 5am – 9pm
• Saturday and Sunday: 7am – 6pm 

Access to virtual classes outside of these hours is not permitted. 
2.4 Virtual Pilates classes do not operate on a fixed timetable. Members with an active Reformer Pilates Add-On are welcome to access virtual classes at their convenience during the permitted access hours. First-time users must complete the member onboarding process prior to using the Virtual Pilates system. 

COMPLETE ONBOARDING

2.5 The use of bluetooth headphones is mandatory for all members participating in virtual classes. This requirement is in place to prevent audio disruptions and ensure a respectful environment for other members who may also be using the Virtual Studio at the same time. 

HOW TO CONNECT HEADPHONES

3. Supervised Session Use, bookings and cancellations  

3. Sessions are valid for a fortnightly period starting from sign up date. 
3.1 A maximum of one session can be booked per day.  
3.2 It is the responsibility of the client to book and attend sessions within their selected package timeframe.  
3.3 Members are allocated a fixed number of sessions per fortnight based on the selected Reformer Pilates Add-On package. Once the allocated number of sessions has been fully used within the current fortnightly period, no further bookings will be permitted until the next fortnightly cycle begins and the session allocation resets. For example, if a member is subscribed to a 4-session per fortnight Add-On and all 4 sessions are used within the first 4 days, the client will be unable to book additional sessions until the remaining 10 days of that fortnight have passed and the new cycle begins. 
3.4 Unused sessions will be forfeited and not roll over into the next fortnight. 
3.5 Bookings are essential and subject to availability. Book into the morning sessions from 6:30pm the night before, and for evening classes, secure your spot from 6:30am on the day of the class. Sessions can book directly through the member portal. opens in a new window 
3.6 A minimum of 3 hours’ notice is required for cancellations or rescheduling.  
3.7 Cancellations made within the 3 hours or non-attendance will result in the session being forfeited and an additional no show fee may be charged. 
3.8 Repeated no shows will lead to a termination of your Pilates Add-On.  

4. Payments and Refunds

4. Payment is required in advance via direct debit every fortnight.  
4.1 Upon initial signup, a pro rata payment will be charged to align the members billing cycle with the standard fortnightly Direct Debit schedule, which occurs every second Thursday. This ensures all future payments for the Reformer Pilates Add on are synchronized with the All Access membership Direct Debit cycle. 
4.2 No refunds will be issued for unused or missed sessions.  

Suspensions
4.3 If you suspend your All Access Membership, the Reformer Pilates Add-On will also be suspended for the same duration and vice versa. 
4.4 It is not possible to suspend your Reformer Pilates Add-On and keep your All Access Membership active. You can cancel your Reformer Pilates Add-On should you wish to not undertake any further. 

5. Changes to Add On & Memberships

5. Upgrading or downgrading your Add-On will be actioned and commence in line with your next direct debit.  
5.1 If downgrading from an Active to an Aquatic membership and you currently have a Reformer Pilates add-on, the add-on will be cancelled effective from your next direct debit date. 
5.2 Changes to Reformer Pilates Add On must be requested a minimum of 3 days prior to the next Direct Debit date in writing to info@cockburnarc.com.au

6. Availability 

6. Cockburn ARC may depending on popularity cap the amount of members able to add on the Pilates add on and limit it to existing Pilates Add on users. 
6.1 Cockburn ARC may restrict the access of membership types including but not  limited to Cockburn ARC and City of Cockburn staff to be able to add the Pilates add on. 
6.2 If you cancel your Pilates add on, and Cockburn ARC puts a cap in place, you will not be able to add Pilates back on until the cap is removed. 

7. Cancellation   

7. Members may cancel the Reformer Pilates Add-On by providing written notice to info@cockburnarc.com.au no later than three (3) days prior to the next scheduled direct debit date. Upon cancellation, the Add-On will remain active until the next direct debit date (the “End Date”). Members will retain access to their allocated number of Reformer Pilates sessions, as per the package selected, up to and including the End Date, or until all used on sessions. 
7.1 No refunds will be issued for any unused portion of the Add-On regardless of the cancellation date. The End Date will remain as the next scheduled direct debit date following the receipt of cancellation notice. 
7.2 Changes to pricing, class availability, or terms will be communicated with reasonable notice.  
7.3 If your primary membership is cancelled or downgraded from All Access, the Pilates Add-On will automatically be cancelled as of the next direct debit.  
7.4 Reformer Pilates Add-Ons are capped. If you cancel your Add-On, reactivating it is not guaranteed and will be subject to availability at the time of your request.  
7.5 Cockburn ARC reserves the right to cancel any Reformer Pilates Add Ons should the be deemed to have breached the terms of conditions, etiquette or  conditions of entry. 

8. Liability 

8. You are medically and physically able to participate in physical activity, and understand and accept the inherent risks of undertaking exercise. 
8.1 You enter the Facility and surrounds and/or participate in programs, utilise the equipment and/or take advantage of services offered by Us absolutely at Your own risk. 
8.2 You release and discharge Us from all liability for loss, damage or injury that You may sustain. 
8.3 You indemnify Us to the extent permitted by law in respect of any claim by any person as a result of or in connection with Your Membership Agreement and/or participation in any of our activities. 
8.4 This release and indemnity shall not apply to the extent that the loss, damage or injury which is the subject of the claim is caused, or contributed to, by the neglect act of omission by Us. 
8.5 By purchasing a Reformer Pilates Add On, you agree to the above terms and conditions, all relevant terms and conditions from the All Access membership also apply.