1. Eligibility
1. The Reformer Pilates add on is available exclusively to current active members holding an All Access Membership.
1.2 The Reformer Pilates add on is available for members 18 years and above.
1.3 Your primary membership must remain active for the Reformer Pilates add on to stay valid.
1.4 All Reformer Pilates participants are required to view the designated safety video prior to their first session. The video can be accessed via the link provided in the add on confirmation email or viewed on the kiosks located within the Pilates Studio. Watching this safety requirement is mandatory to ensure safe and informed use of the equipment
2. Inclusions
2. The Reformer Pilates add on provides unlimited access to scheduled instructor-led Reformer Pilates classes, subject to availability, booking requirements and fair use of one instructor-led session per day. The add on also includes complimentary access to virtual Reformer Pilates classes during permitted access hours.
2.1 All classes must be booked in advance and are subject to availability.
2.2 The Reformer Pilates add on payment plans includes complimentary access to virtual classes. These classes can be accessed directly via the KioskPro device assigned to each Reformer bed within the Pilates Studio.
2.3 Virtual classes may be accessed outside of scheduled instructor led Reformer Pilates class times and are only available during Health Club staffed hours. Staffed hours are as follows:
- Monday to Friday: 5am – 9pm
- Saturday and Sunday: 7am – 6pm
Access to virtual classes outside of these hours is not permitted.
2.4 Virtual Pilates classes do not operate on a fixed timetable. Members with an active Reformer Pilates add on are welcome to access virtual classes at their convenience during the permitted access hours. First time users must complete the member onboarding process prior to using the virtual Pilates system.
2.5 The use of bluetooth headphones is mandatory for all members participating in virtual classes. This requirement is in place to prevent audio disruptions and ensure a respectful environment for other members who may also be using the virtual Studio at the same time.
3. Supervised session use, bookings and cancellations
3. Access to instructor-led Reformer Pilates classes is available while your Reformer Pilates add on and All Access Membership remain active.
3.1 Members may attend a maximum of one instructor-led Reformer Pilates class per day. Once a member has attended or booked one instructor-led Reformer Pilates class on a given day, no further instructor-led class bookings or attendance will be permitted for that same day.
3.2 It is the responsibility of the client to book and attend sessions within their selected package timeframe.
3.4 Bookings are essential and subject to availability. Book into the morning sessions from 6:30pm the night before, and for evening classes, secure your spot from 6:30am on the day of the class. Sessions can book directly through the member portal.
3.5 A minimum of 3 hours notice is required for cancellations or rescheduling.
3.6 Cancellations made within the 3 hours or non attendance will result in the session being forfeited and an additional no show fee may be charged.
3.7 Repeated no shows will lead to a termination of your Reformer Pilates add on.
4. Payments and Refunds
4. Payment is required in advance via direct debit every fortnight.
4.1 Upon initial signup, a pro rata payment will be charged to align the members billing cycle with the standard fortnightly Direct Debit schedule, which occurs every second Thursday. This ensures all future payments for the Reformer Pilates add on are synchronized with the all access membership direct debit cycle.
4.2 No refunds will be issued for unused access or non attendance.
Suspensions
4.3 If you suspend your all access membership, the Reformer Pilates add on will also be suspended for the same duration and vice versa.
4.4 It is not possible to suspend your Reformer Pilates add on and keep your all access membership active. You can cancel your Reformer Pilates add on should you wish to not undertake any further.
5. Changes to add on and membership
5. Upgrading or downgrading your add on will be actioned and commence in line with your next direct debit.
5.1 If downgrading from an active to an aquatic membership and you currently have a Reformer Pilates add-on, the add-on will be cancelled effective from your next direct debit date.
5.2 Changes to Reformer Pilates add on must be requested a minimum of 3 days prior to the next direct debit date in writing to info@cockburnarc.com.au
6. Availability
6. Cockburn ARC may depending on popularity cap the amount of members able to add on the Reformer Pilates add on and limit it to existing users.
6.1 Cockburn ARC may restrict the access of membership types including but not limited to Cockburn ARC and City of Cockburn staff to be able to add the Reformer Pilates add on.
6.2 If you cancel your Reformer Pilates add on, and Cockburn ARC puts a cap in place, you will not be able to add it back on until the cap is removed.
7. Cancellation
7. Members may cancel the Reformer Pilates add on by completing the cancellation form no later than three (3) days prior to the next scheduled direct debit date. Upon cancellation, the add on will remain active until the next direct debit date (the “End Date”). Members will retain access to instructor-led Reformer Pilates classes, subject to availability and booking conditions of one instructor-led session per day, up to and including the End Date.
7.1 No refunds will be issued for any unused access or unused portion of the add on regardless of the cancellation date. The End Date will remain as the next scheduled direct debit date following the receipt of cancellation notice.
7.2 Changes to pricing, class availability, or terms will be communicated with reasonable notice.
7.3 If your primary membership is cancelled or downgraded from all access, the Reformer Pilates add on will automatically be cancelled as of the next direct debit.
7.4 Reformer Pilates add ons are capped. If you cancel your add on, reactivating it is not guaranteed and will be subject to availability at the time of your request.
7.5 Cockburn ARC reserves the right to cancel any Reformer Pilates Add Ons should you be deemed to have breached the terms of conditions, etiquette or conditions of entry.
8. Liability
8. You are medically and physically able to participate in physical activity, and understand and accept the inherent risks of undertaking exercise.
8.1 You enter the facility and surrounds and/or participate in programs, utilise the equipment and/or take advantage of services offered by Us absolutely at Your own risk.
8.2 You release and discharge Us from all liability for loss, damage or injury that You may sustain.
8.4 By purchasing a Reformer Pilates add on, you agree to the above terms and conditions, all relevant terms and conditions from the all access membership also apply.