1. Eligibility
1. The Pilates add on is available exclusively to current active members holding an all access membership.
1.2 Reformer Pilates add on is available for members 18 years and above.
1.3 Your primary membership must remain active for the Pilates add on to stay valid.
1.4 All Reformer Pilates participants are required to view the designated safety video prior to their first session. The video can be accessed via the link provided in the add on confirmation email or viewed on the kiosks located within the Pilates studio. Watching this safety requirement is mandatory to ensure safe and informed use of the equipment.
2. Inclusions
2. The add on provides access to 2,4 OR 6 Reformer Pilates classes per fortnight, depending on your selected package and unlimited virtual use
2.1 All classes must be booked in advance and are subject to availability.
2.2 All Reformer Pilates add on payment plans include complimentary access to virtual classes. These classes can be accessed directly via the KioskPro device assigned to each Reformer bed within the Pilates Studio.
2.3 Virtual classes may be accessed outside of scheduled instructor led Reformer Pilates class times and are only available during Health Club staffed hours. Staffed hours are as follows:
- Monday to Friday: 5am – 9pm
- Saturday and Sunday: 7am – 6pm
Access to virtual classes outside of these hours is not permitted.
2.4 Virtual Pilates classes do not operate on a fixed timetable. Members with an active Reformer Pilates add on are welcome to access virtual classes at their convenience during the permitted access hours. First time users must complete the member onboarding process prior to using the virtual Pilates system.
2.5 The use of bluetooth headphones is mandatory for all members participating in virtual classes. This requirement is in place to prevent audio disruptions and ensure a respectful environment for other members who may also be using the virtual Studio at the same time.
3. Supervised session use, bookings and cancellations
3. Sessions are valid for a fortnightly period starting from sign up date.
3.1 A maximum of one session can be booked per day.
3.2 It is the responsibility of the client to book and attend sessions within their selected package timeframe.
3.3 Members are allocated a fixed number of sessions per fortnight based on the selected Reformer Pilates add on package. Once the allocated number of sessions has been fully used within the current fortnightly period, no further bookings will be permitted until the next fortnightly cycle begins and the session allocation resets. For example, if a member is subscribed to a 4 session per fortnight add on and all 4 sessions are used within the first 4 days, the client will be unable to book additional sessions until the remaining 10 days of that fortnight have passed and the new cycle begins.
3.4 Unused sessions will be forfeited and not roll over into the next fortnight.
3.5 Bookings are essential and subject to availability. Book into the morning sessions from 6:30pm the night before, and for evening classes, secure your spot from 6:30am on the day of the class. Sessions can book directly through the member portal.
3.6 A minimum of 3 hours notice is required for cancellations or rescheduling.
3.7 Cancellations made within the 3 hours or non attendance will result in the session being forfeited and an additional no show fee may be charged.
3.8 Repeated no shows will lead to a termination of your Pilates add on.
4. Payments and Refunds
4. Payment is required in advance via direct debit every fortnight.
4.1 Upon initial signup, a pro rata payment will be charged to align the members billing cycle with the standard fortnightly Direct Debit schedule, which occurs every second Thursday. This ensures all future payments for the Reformer Pilates add on are synchronized with the all access membership direct debit cycle.
4.2 No refunds will be issued for unused or missed sessions.
Suspensions
4.3 If you suspend your all access membership, the Reformer Pilates add on will also be suspended for the same duration and vice versa.
4.4 It is not possible to suspend your Reformer Pilates add on and keep your all access membership active. You can cancel your Reformer Pilates add on should you wish to not undertake any further.
5. Changes to add on and membership
5. Upgrading or downgrading your add on will be actioned and commence in line with your next direct debit.
5.1 If downgrading from an active to an aquatic membership and you currently have a Reformer Pilates add-on, the add-on will be cancelled effective from your next direct debit date.
5.2 Changes to Reformer Pilates add on must be requested a minimum of 3 days prior to the next direct debit date in writing to info@cockburnarc.com.au
6. Availability
6. Cockburn ARC may depending on popularity cap the amount of members able to add on the Pilates add on and limit it to existing Pilates add on users.
6.1 Cockburn ARC may restrict the access of membership types including but not limited to Cockburn ARC and City of Cockburn staff to be able to add the Pilates add on.
6.2 If you cancel your Pilates add on, and Cockburn ARC puts a cap in place, you will not be able to add Pilates back on until the cap is removed.
7. Cancellation
7. Members may cancel the Reformer Pilates add on by completing the cancellation form no later than three (3) days prior to the next scheduled direct debit date. Upon cancellation, the add on will remain active until the next direct debit date (the “End Date”). Members will retain access to their allocated number of Reformer Pilates sessions, as per the package selected, up to and including the End Date, or until all used on sessions.
7.1 No refunds will be issued for any unused portion of the add on regardless of the cancellation date. The End Date will remain as the next scheduled direct debit date following the receipt of cancellation notice.
7.2 Changes to pricing, class availability, or terms will be communicated with reasonable notice.
7.3 If your primary membership is cancelled or downgraded from all access, the Pilates add on will automatically be cancelled as of the next direct debit.
7.4 Reformer Pilates add ons are capped. If you cancel your add on, reactivating it is not guaranteed and will be subject to availability at the time of your request.
7.5 Cockburn ARC reserves the right to cancel any Reformer Pilates Add Ons should you be deemed to have breached the terms of conditions, etiquette or conditions of entry.
8. Liability
8. You are medically and physically able to participate in physical activity, and understand and accept the inherent risks of undertaking exercise.
8.1 You enter the facility and surrounds and/or participate in programs, utilise the equipment and/or take advantage of services offered by Us absolutely at Your own risk.
8.2 You release and discharge Us from all liability for loss, damage or injury that You may sustain.
8.3 You indemnify Us to the extent permitted by law in respect of any claim by any person as a result of or in connection with your membership agreement and/or participation in any of our activities.
8.4 This release and indemnity shall not apply to the extent that the loss, damage or injury which is the subject of the claim is caused, or contributed to, by the neglect act of omission by Us.
8.5 By purchasing a Reformer Pilates add on, you agree to the above terms and conditions, all relevant terms and conditions from the all access membership also apply.