All current and previous attendees automatically have a free account set up with us.
If you have a health club membership with us, these features will be added on to this.
If you only have a Swim ARCademy membership with us, you can access your account by going to our
online portal and clicking 'forgot password.' Enter the email you used on our original form to enrol yourself or child. Follow the instructions outlined in the email sent to you to reset your password. After you've set a password, you should now have access to your online account.
You can update your payment details
online. Simply head to 'Payment settings' under 'Account' and follow the steps for adding a new payment method.
To view your current progress, visit 'Skills' under 'Account'. If you're a parent, you'll need to select your child from the top left dropdown menu. Then click 'Current' from the Levels timeline and scroll down to see what skills have been completed for your current class.
Please note, you cannot change levels online and this must be done either directly through our Swim School team or by filling in our
change of class form.
To have a look at learning outcomes for upcoming classes, simply
log into your account online and visit 'Skills' under 'Account'. If you're a parent, you'll need to select your child from the top left dropdown menu. Then select the 'Future' level you wish to view from the Levels timeline and scroll down to see what skills will be taught.
No. You cannot change levels through our online portal. This must be done either directly through our Swim School team or by filling in our
change of class form.
No. You cannot cancel through our online portal. You can cancel your Swim ARCademy by submitting a
cancellation form online. Your cancellation must be lodged by close of business on the Tuesday prior to the next direct debit date to ensure payment is not taken out.
To have a look at upcoming direct debits, simply
log into your account online and visit 'Payments' under 'Account'. From here, you'll be able to see a schedule of all future payments. Alternatively, you can
view this page.
No. You cannot suspend your classes through our online portal. This must be done either directly through our Swim School team or by filling in our
take a break form opens in a new window.