• Alerts (4) Click to view
    Current alerts 19 March 2024
    • Due to ongoing maintenance issues, the waterslides will be closed until further notice.

    • The hoist change room is unavailable. You can still access the hoist.

      All day
    • It's happening! Construction is now underway in the internal street as part of our expansion project with the Fremantle Football Club. 🔨

      All day about the expansion
    • 📢 The centre will be closed from 9pm to 10pm on Friday, 22 March due to scheduled maintenance. ❌

      22 March 2024
    Load More
  • What's on (3) Click to view
    What's on today 19 March 2024
    Load More
  • Opening Hours Click to view
    Today's Opening Hours 19 March 2024
    • Gym (staffed hours)

      5:00 AM - 9:00 PM
    • 50m Outdoor Pool

      5:30 AM - 8:30 PM
    • General Entry and Aquatics

      5:30 AM - 8:30 PM
    • Carnaby's Club Crèche

      8:45 AM - 12:45 PM
    • Stadium

      5:30 AM - 4:00 PM
    • Plunge+Co CafĂŠ

      6:00 AM - 3:00 PM

Parent Handbook

All you need to know about crèche at Cockburn ARC.

Welcome

We extend a warm welcome to you and your family. 

Let our Carnaby's Club Crèche team take care of your little ones while you enjoy the Cockburn ARC. Our crèche is open to children aged from eight weeks to five years. During school holidays, children up to the age of 11 are also welcome.

Our experienced staff provide a safe, caring and happy environment with lots of interesting activities and learning experiences. Your child will have access to a great selection of toys and activities such as dress-ups, colouring in, outdoor play, craft, plus a quiet room with books and music to enjoy.

As a condition of enrolment, please ensure you've read the following information entirely.

If you have any questions, please don't hesitate to contact the Children’s Programs Supervisor at creche@cockburnarc.com.au or 08 9411 3362.
Our philosophy
Our philosophy is to provide an inclusive, clean and safe environment for children to play while offering a service that encourages healthy growth and development.
Opening hours
Our opening hours are:
  • Mondays to Fridays: 8:45am to 12:45pm
  • Saturdays: 8:15am to 12:15pm
  • Sundays and Public Holidays: Closed
 
Please note, children must not exceed three hours per day in Carnaby's Club Crèche and the maximum attendance per week is 12 hours.
Our team
We're an enthusiastic team with a wealth of experience in caring for children. Our staff work closely with both the child and parents/carers to ensure quality care and fun learning experiences. All staff have current First Aid qualifications, Working with Children Check certifications and Police Clearances.    
License
We're an unlicensed venue under the Children Services Crèche Regulation WA 2006. This service is not an approved education and care service and does not require a provider and service approval.
Parent/guardian responsibilties

To enable us to provide a high-quality service to families and to meet unlicensed crèche regulation requirements, parents/guardians must maintain responsibility for their child and are required to:

  • Remain in the centre at all times and be able to attend to the child’s needs if required.
  • Complete the online enrolment form prior to attending the first Carnaby's Club Crèche session and keep the information updated.
  • Immediately return to the crèche if requested by centre staff.
  • Sign the child in and out of the crèche for every attended session. Please note children must be signed in and out by the same responsible adult.
  • Inform staff if their child has any allergies or medical conditions and add this on the child’s profile via the members portal.
  • Stay at home if the child is unwell, including showing cold/flu symptoms such as a runny nose and a cough.
  • Inform staff if the child has or has had an illness.
  • Clearly mark all the child's belongings with their name including snacks.
  • Inform staff if their child requires food/bottle/sleep at a particular time by completing the Parent Notes form upon arrival.
Enrolment
You must complete an online enrolment form before your child can attend Carnaby's Club Crèche. Please complete a separate online enrolment form  for every child. You can enrol now via the link below. Please be sure to note any allergy and/or medical information including the severity, symptoms and treatment plan.
 
If any particulars on the enrolment form change, such as address or phone numbers, please advise staff and complete a new enrolment form.

ENROL ONLINE
Bookings and payment
The current fees are available here.

All bookings are easily made via our online portal using any device, anywhere and anytime. For more information on how to book via our portal, please visit our How to Enrol in Carnaby's Club Crèche Guide.  
 
Payments must be made online upon booking otherwise the booking will be not be secured and will be cancelled.

There are two types of bookings available, please only book your child into one session and timeslot per day:
  • Zero to two hours
  • Zero to three hours

Three hours is the maximum booking available and a late fee will be charged if this time limit is exceeded. Please note, there's no minimum time restriction, and you may collect your child at any time within the booked period. Maximum hours of attendance per week is 12 hours per child.

CRÈCHE BOOKINGS

Once you've made your booking, you'll receive a confirmation email and all changes, including rescheduling and cancellations, can be made via this email. Bookings can be made up to two weeks in advance.
 
Bookings can be taken up to 12 hours prior to your desired day/time and a minimum of 12 hours’ notice is required for all cancellations to avoid an attendance charge.

Walk-ins

Please be advised that while we'll endeavour to accommodate your needs, walk-in bookings are subject to availability. We recommend booking early to secure a spot. 

Late arrivals

If you don't arrive within 30 minutes of your booking, your booking will be cancelled. Please contact us if you're running late so we know to keep your booking for you.

READ OUR cancellation policy

Payment Method

Payments are made online via the online portal upon booking. Payments for Walk-ins (subject to availability) will be made by EFTPOS at the crèche reception.

Please note, the crèche reception does not hold cash, therefore, if need to pay using cash, you can do so via the main reception prior to sign-in and will need to provide your receipt to the crèche reception as proof of purchase. 

Sign in/sign out procedure

You must sign your child in and out on the attendance sheet which can be found at the front of the crèche reception. The responsible adult signing in and out must be over the age of 18 years and approved on the child’s enrolment form.

Please see the brief procedure below:

  1. If you have a booking, sign in each child on the attendance sheet noting your name and where you will be in the centre.
  2. If you have not booked and are attending as a walk-in, scan your Cockburn ARC member band or provide your mobile number to reception staff. Make EFTPOS payment and complete the walk-in attendance sheet noting your child’s details, your details and where you will be in the centre during the crèche session.
  3. Write a name tag for each child using the resources available and ensure all personal items are labelled with your child’s name.
  4. Complete parent notes as required (mostly for children aged 2 years and under)
  5. Ensure the child has a clean nappy upon drop-off
  6. If the child is in their pram, ensure they're strapped in
  7. Pick up the child before or at the end of your booking
  8. Sign out each child on the attendance sheet

Please note: We're a kiss and go crèche and don't allow parents/guardians beyond the gate due to health and safety reasons.

Children must be signed in and signed out by the same responsible adult. Please notify staff in writing if you approve of another adult to sign your child out. You'll also need to note the new sign out arrangement on the attendance sheet.

In the case of an emergency where the parent/guardian cannot be contacted, the emergency contacts provided on the enrolment form will be utilised.

Parents/guardians who pick up their child after their allocated three hour time slot, or after the crèche’s operational closing hour, will be charged an additional payment. Payment of this late fee must be made before the child can attend Carnaby's Club Crèche another time.

If there is an order by a court, magistrate or an officer of the Police Force that exempts a particular individual from having access and/or communication with the child, a copy of the order must be provided to the Children’s Services Team Leader to protect the safety and care of their child.

Settling children in

Settling your child into a new environment can at times be a challenging experience. Every effort will be made by our team to assist with a positive transition.

We recommend introducing your child to the crèche gradually by using short visits before they're due to stay longer in Carnaby's Club Crèche. This will help them gain confidence and become familiar with the crèche environment and our staff.

We encourage you to speak to us about your child’s routines, such as sleep patterns and toilet training along with any strategies you may use to settle your child/baby. This is also to be noted on the parent notes form upon signing in.

Parents/guardians can support a positive transition by:

  • calmly saying goodbye to their child
  • telling their child where they're going
  • letting their child know when they will return.

If a child does not settle within a reasonable timeframe or if staff have any concerns for your child and/or others the responsible adult will be contacted and asked to pick up the child.

Please note: if a child shows signs of distress (i.e., vomiting, hyperventilating, continuous crying) parents/guardians will be contacted straight away to attend to the child.

Sleeping 

Babies/toddlers who require a nap will be settled to sleep in their own pram. Once asleep, staff will move them into the Sleep Room where they're visible to staff. Staff also conduct sleep checks every 10 minutes and record sleeping times to inform parents/guardians upon pick up.

Cancellations and late collection
All bookings, modifications and cancellations must be made via your online portal under ‘bookings’.
 
You can cancel up to 12 hours before your booking via the online portal. Simply, locate your booking via the 'My Bookings' tab and select the minus '-' sign to the right of the booking. From here, you'll be able to cancel your booking.

Once you've done this, you'll receive a Carnaby's Club Crèche credit equivalent to what you originally booked and paid for, which you can use for future bookings.

Please note, we're unable to provide refunds and can only provide a credit to your account.
 
In the case of late collection, the parent/guardian will be asked to come and collect the child via a call to their mobile and/or via the centre’s PA system. If the parent does not come or cannot be found, staff will then call the emergency contact person authorised on the enrolment form.
 
If you cannot make your booking on the day, please let us know immediately by contacting our team at 9411 3362 or creche@cockburnarc.com.au during opening hours.
What to pack each session
Please make sure your children attend Carnaby's Club Crèche in appropriate, comfortable clothing and footwear.

Please pack the following in a bag clearly labelled with the child’s name:
  • Drink bottle, water only
  • Milk bottle and dummy, if required
  • Pram, if your child requires a sleep
  • Snacks - preferably fruit, vegetables, crackers and cheese (please see Allergies, Medication, and Illness section)
  • Spare clothing and underwear
  • Disposable nappies and wet wipes
  • Hat and sunscreen for outdoor activities.

We have a No Hat, No Play policy at Carnaby's Club Crèche. Please apply sunscreen prior to attendance as, due to potential allergies in the crèche, staff are unable to do so.

Please don't pack:
  • Personal toys or electronic devices - we are unable to take responsibility for lost items.
  • Nut products
  • Confectionary treats such as lollies and chocolate.
  • Soft drinks
  • Popcorn
  • Glass containers or bottles
Allergies, medication and illness

Please inform us if your child has any allergies including the severity, symptoms and the treatment plan to be followed by adding the condition on your child’s profile via our online portal. You can also note this on their online enrolment form.

Carnaby's Club Crèche has a Nut Free Policy. Peanut butter, Nutella, nut food bars and any other products containing nuts are strictly not permitted in the area. 

Please don't bring your child to Carnaby's Club Crèche if they're unwell; sick children require the comfort of one-to-one care, which is difficult to provide in crèche. 

If your child displays cold and flu symptoms such as a cough or runny nose upon sign in, you'll be asked to cancel your booking and return when they're symptom-free. 

Should your child fall ill while in Carnaby's Club Crèche, you'll be contacted immediately.

EpiPens and asthma puffers/spacers are the only medication that will be administered by staff in an emergency. Please give staff your child’s EpiPen or puffer each time you visit the crèche along with their treatment plan. In the case of an allergic reaction or asthma attack, staff will start emergency procedures and page the parent.

As per the Crèche Regulation WA (2006), Carnaby's Club Crèche does not permit children with an infectious illness to attend as this jeopardises the health of other children, staff and other families. Such medical conditions requiring exclusion include:

  • COVID - 19
  • measles
  • mumps
  • chicken pox
  • diarrhoea
  • vomiting
  • head lice
  • conjunctivitis
  • ring worm/tinea
  • gastroenteritis
  • hand, foot and mouth

A medical certificate may be required before a child can return to Carnaby's Club Crèche after an infectious illness. The decision to exclude or re-admit a child who has been ill will be the responsibility of staff.

Immunisations

We recommend immunising your child against preventable diseases to minimise the risk of contracting an infection. Parents are advised that non immunised children will be excluded from care in the event of an infection outbreak. If there has been a confirmed case of such disease, notification will be clearly displayed on the front door.

Please note: Under Health Department direction, a child not immunised against measles (MMR vaccination at 12 months) must be excluded from a child care setting for two weeks once any case of measles is diagnosed. A case of measles must be notified to the local authority.

Accidents and guiding behaviours

All staff are first aid trained and will inform parents/guardians if an incident has occurred upon sign out. Should any major incidents occur the parent will be contacted immediately.

In the event of any accident or illness where ambulance transport, medical or hospital treatment is required, the parent/guardian will be required to pay any associated expenses.

A record will be kept of all accidents, injuries and illnesses to assist in any insurance claims or the outbreak of contagious diseases.

The Carnaby's Club Crèche provides a secure and loving environment that encourages children towards positive social interaction. Guiding difficult behaviour is done by positively reinforcing desirable behaviour and redirecting inappropriate actions. All staff will model desirable behaviour and praise children who are exhibiting good behaviour.

If a child does not respond to a redirection of behaviour, staff will gently take the child to a quiet place to settle them in an age-appropriate manner. Parents/guardians will be notified of the inappropriate behaviour and the action taken. Parents/guardians will be contacted to collect their child should the behaviour be deemed a risk of harming the child, other attendees or staff.

Inappropriate behaviours include:

  • Repeated physical violence, such as hitting, biting, kicking and throwing toys at others.
  • Repeated verbal abuse such as name calling, swearing and foul language.

Any behaviour that puts a child or others at risk.

Visitor access
Visitors cannot access Carnaby's Club Crèche unless they've written permission from the parents and/or staff. If not authorised on the enrolment form, other family members and friends may only visit Carnaby's Club Crèche if they're present with the child’s parent or legal guardian.

On rare occasions Carnaby's Club Crèche may offer student placements to high school students or students training in Early Childhood or Child Care, who wish to gain work experience as part of their school, TAFE or university program. This placement will only take place if the school, TAFE or university has initiated the placement. If a student is present in the crèche, a note introducing them will be put in clear view for parents/guardians to see. All students will only be accepted after an interview with the Children’s Programs Team Leader.
Emergency procedures
In the event of an emergency evacuation, our staff will:
  • remove all children from Carnaby's Club Crèche safely following our evacuation procedure to the Cockburn ARC muster point.
  • Parents/guardians will be required to sign out their child out at the centre’s muster point.
Lost property
Items that are left at Carnaby's Club Crèche will be kept in a lost property box at reception for you to retrieve the next time you visit. Please note that items cannot be kept longer than two weeks.
Information privacy
The ARC is committed to protecting the privacy of personal information that is supplied to the centre while carrying out its stated functions. The information collected by The ARC is kept in accordance with the Information Privacy Act 2000 and the Health Records Act 2001. All the information collected is stored securely, remains confidential, and is only accessed by the appropriate staff members.
Feedback
Parents are encouraged to discuss any areas of concern with our friendly, approachable staff, Children’s Programs Supervisor or the Children’s Programs Team Leader. All discussions will be kept confidential. Please also come to us with any questions you may have, we are always happy to help where we can!

Above all, enjoy The ARC while your child has fun with us in Carnaby's Club Crèche!
Š COCKBURN ARC - CITY OF COCKBURN Procedures          Privacy Policy     SOCIAL MEDIA GUIDELINES
 

Cockburn Nyungar moort Beeliar boodja-k kaadadjiny. Koora, yeyi, benang baalap nidja boodja-k kaaradjiny.
Ngalak kaadatj dayin boodja, kep wer malayin. Ngalak kaadatj koora koora wer yeyi ngalang birdiya.

City of Cockburn acknowledges the Nyungar people of Beeliar boodja. Long ago, now and in the future they care for country.
We acknowledge a continuing connection to land, waters and culture and pay our respects to the Elders, past, present and emerging.

Aboriginal and Torres Strait Islander people are warned that this website may contain images and voices of deceased persons.