• Alerts (3) Click to view
    Current alerts 22 April 2024
    • Due to ongoing maintenance issues, the waterslides will be closed until further notice.

    • The Waterplay area will be closed for maintenance.

      All day About the closure opens in a new window
    • Our phones are currently offline due to scheduled maintenance. You can contact us via web chat or Messenger during this outage period.

      11:00 AM - 2:00 PM
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  • What's on (2) Click to view
    What's on today 22 April 2024
    • Senior Social Sports competition in the stadium.

      6:00 PM - 10:00 PM
    • Try our NEW class Move Balance Connect! It's a fusion of Barre, Balance and Pilates techniques! ️️🧘

      7:30 PM - 8:30 PM about MBC
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  • Opening Hours Click to view
    Today's Opening Hours 22 April 2024
    • Gym (staffed hours)

      5:00 AM - 9:00 PM
    • 50m Outdoor Pool

      5:30 AM - 8:30 PM
    • General Entry and Aquatics

      5:30 AM - 8:30 PM
    • Stadium

      5:30 AM - 4:00 PM
    • Carnaby's Club Crèche

      8:45 AM - 12:45 PM
    • Plunge+Co Café

      6:00 AM - 3:00 PM
    • Waterslides

      Closed

How to enrol in Children's Programs online

New Attendees With No Account
Follow these steps if you're a newbie and have never been to Cockburn ARC before. Welcome to the ARC Fam, we can't wait to have you on board!

1. Go to PerfectGym
2. Click 'JOIN NOW'
   Join Now button
3. Select 'Free Account' and click 'NEXT'
4. Select 'Create Free Account' and click 'NEXT'
5. Complete all required fields and click 'CREATE ACCOUNT'
6. You now need to connect your child(ren) to your account. Please only add your child to one parent. We can link other parent/guardians for you.
To do this, go to the 'Account' section and then click 'Your Children'
    Your Children
7. Click 'ADD FAMILY MEMBER'. 
8. Select 'Free Account' and click 'NEXT'
9. Select 'Create Free Account' and click 'NEXT'
10. Complete all required fields and click 'CREATE ACCOUNT'. Please make sure the emergency contact for your child is not the parent adding the child.
11. Complete steps 6 to 10 for each child you wish to enrol
12. Now you're ready to book into a class! On your account dashboard, go to 'Book'
    Book buttin
13. Go to 'Crèche Bookings'
    Crèche Bookings button
14. Under the Facility type filter, select the service (e.g. Crèche, Big Kids Crèche or Kids Get Active)
    PlayActive Filter
15. You'll now be able to see all available sessions by toggling between dates.
16. Select the session you'd like to book in for.
17. Select the child you're booking for.
     Book facility - Carnaby's Club Crèche
18. Select the amount of time you'd like to book for (e.g. 120 minutes or 180 minutes) and click 'NEXT'. Please note, the session time will be fixed for Kids Get Active.
     
19. Click 'PAY NOW' to pay straight away or 'ADD TO CART', if you wish to book in for more sessions. Please note, if adding additional bookings, you'll need to complete the payment in your shopping cart to secure a session.
     Pay Now button
20. Enter in your payment details to finalise your booking.
Previous Attendees With No Account
Follow these steps if you've previously enrolled in a children's program but haven't used our portal before. We look forward to having you back on board!

1. Go to PerfectGym
2. Click 'Forgot password'
    Forgot password
3. All current and previous attendees automatically have a free account set up with us. To access your account, enter the email you used on our original form to enrol your child.
4. Follow the instructions outlined in the email sent to you to reset your password. After you've set a password, you should now have access to your online account.
5. You now need to check whether your children are connected to your account. To do this, go to the 'Account' section and then click 'Your Children'. 
    Your Children
7. If there are no children connected to your account, you will need to connect them to your account. Please only add your child to one parent. We can link other parent/guardians for you.
8. To do this, click 'ADD FAMILY MEMBER'. 
9. Select 'Free Account' and click 'NEXT'
10. Select 'Create Free Account' and click 'NEXT'
11. Complete all required fields and click 'CREATE ACCOUNT'
12. Complete steps 7 to 11 for each child you wish to enrol
13. Now you're ready to book into a class! On your account dashboard, go to 'Book'
    Book buttin
14. Go to 'Crèche Bookings'
    Crèche Bookings button
15. Under the Facility type filter, select the service (e.g. Crèche, Big Kids Crèche or Kids Get Active)
    PlayActive Filter
16. You'll now be able to see all available sessions by toggling between dates.
17. Select the session you'd like to book in for.
18. Select the child you're booking for.
     Book facility - Carnaby's Club Crèche
19. Select the amount of time you'd like to book for (e.g. 120 minutes or 180 minutes) and click 'NEXT'. Please note, the session time will be fixed for Kids Get Active.
     
20. Click 'PAY NOW' to pay straight away or 'ADD TO CART', if you wish to book in for more sessions. Please note, if adding additional bookings, you'll need to complete the payment in your shopping cart to secure a session.
     Pay Now button
21. Enter in your payment details to finalise your booking.
People With An Existing Account
Follow these steps if you've previously set up an account with us (e.g. have an existing Health Club or Swim ARCademy membership). We look forward to having you on board!

1. Log into PerfectGym
2. You need to check whether your children are connected to your account. To do this, go to the 'Account' section and then click 'Your Children'. 
    Your Children
3. If there are no children connected to your account, you will need to connect them to your account. Please only add your child to one parent. We can link other parent/guardians for you.
4. To do this, click 'ADD FAMILY MEMBER'
5. Select 'Free Account' and click 'NEXT'
6. Select 'Create Free Account' and click 'NEXT'
7. Complete all required fields and click 'CREATE ACCOUNT'
8. Complete steps 3 to 7 for each child you wish to enrol
9. Now you're ready to book into a class! On your account dashboard, go to 'Book'
    Book buttin
10. Go to 'Crèche Bookings'
    Crèche Bookings button
11. Under the Facility type filter, select the service (e.g. Crèche, Big Kids Crèche or Kids Get Active)
    PlayActive Filter
12. You'll now be able to see all available sessions by toggling between dates.
13. Select the session you'd like to book in for.
14. Select the child you're booking for.
     Book facility - Carnaby's Club Crèche
15. Select the amount of time you'd like to book for (e.g. 120 minutes or 180 minutes) and click 'NEXT'. Please note, the session time will be fixed for Kids Get Active.
     
16. Click 'PAY NOW' to pay straight away or 'ADD TO CART', if you wish to book in for more sessions. Please note, if adding additional bookings, you'll need to complete the payment in your shopping cart to secure a session.
     Pay Now button
17. Enter in your payment details to finalise your booking.

Crèche​ Online Portal FAQ's

How do I access the online portal?
All current and previous attendees automatically have a free account set up with us. 

If you have a health club membership with us or have enrolled in our children's programs before (e.g. PlayActive, Junior Coaching Clinics and Swim ARCademy), these features will be added on to this. Check whether your child(ren) have been linked to your account. 

LEARN MORE

If you have only used Carnaby's Club Crèche, you can access your account by going to our online portal and clicking 'forgot password.' Enter the email you used on our original form to enrol yourself or child. Follow the instructions outlined in the email sent to you to reset your password. After you've set a password, you should now have access to your online account. Check whether your child(ren) have been linked to your account. 

LEARN MORE
I'm not a member; can I still use Carnaby's Club Créche and book online?
Sure can! Please refer to the ‘Come to Carnaby's Club Crèche in 5 easy steps’ section above for details on how to get started. 
I’m trying to book my child into Carnaby's Club Créche, but it won’t work?
You must complete an online enrolment form for all children prior to attending Carnaby's Club Créche. Once the form is received by our team, staff will issue a Carnaby's Club Créche contract to your child. Children must have a Carnaby's Club Créche contract before bookings can be made.

COMPLETE THE FORM

Please contact our team if you've completed all steps and haven’t received a contract. You can view your child(ren)’s details and their contracts in your member portal. 
I have submitted an enrolment form, but I can’t book my child in?
We need to manually apply a Carnaby's Club Créche contract to your child(ren) once we receive your online enrolment form, which are processed during business hours.

The contract allows us to confirm that we have all the required information to care for your child(ren) appropriately. Your child(ren) cannot attend without the enrolment form and Carnaby's Club Crèche contract.

If you've filled in the online enrolment form and a contract hasn't been added, please reach out to our team at creche@cockburnarc.com.au or 08 9411 3362.
Can I make more than one booking at a time and re-occurring bookings?
Sure can! You'll need to add each individual session for each child to your shopping cart and then pay for them. Please ensure you check out your shopping cart. If you don't check out, your booking(s) will be cancelled. 
How can I pay for multiple children?
 
You'll need to add each individual session for each child to your shopping cart and then pay for them. You can do this using the 'Booking for' dropdown menu, which you'll see on the pop-up window after you select a timeslot. 



After you've added each individual booking for each child, please ensure you check out your shopping cart. If you don't check out, your booking(s) will be cancelled. 
Can I book my child the same day I want to attend?
Absolutely, as long as we have spaces available. Online bookings close one hour prior to Carnaby's Club Créche opening. If you come after we open, you can attend as a walk in. You'll need to pay at reception via EFTPOS and fill in the attendance sheet when you arrive. 
Can I cancel my booking and what happens to my payment?
You can cancel up to 12 hours before your booking via the online portal. Simply, locate your booking via the 'My Bookings' tab and select the minus '-' sign to the right of the booking. From here, you'll be able to cancel your booking.

Once you've done this, you'll receive a Carnaby's Club Créche credit equivalent to what you originally booked and paid for, which you can use for future bookings. Please note, we're unable to provide refunds and can only provide a credit to your account.
What happens if I can’t make my booking on the day?
We understand things pop up that you might not necessarily have planned for.

If you cannot make your booking on the day, please let us know immediately by contacting our team at 9411 3362 or creche@cockburnarc.com.au opens in a new window during opening hours.

Once we've been notified, we'll add a credit to your child’s account for future use. Our créche team must be informed by close of business (weekdays by 12:45pm, Saturdays by 12:15pm) on the day you made your booking, otherwise a credit will not be added to your account.

Crèche​ Visit Pass FAQ's

Why can’t I buy visit passes anymore?
As all bookings online are done via our online portal, visit passes have been superseded by this new functionality.  
Why can’t I use my visit passes for my child?
If you have visit passes that you intend to use for your children, you'll need to transfer them to your child to use as a credit for their Carnaby's Club Créche bookings. 

We can easily transfer any passes you have in your name to your child. You can do this in centre or by contacting us via 9411 3362 or creche@cockburnarc.com.au.
What will happen to the visit passes I purchased prior to the change?
Your visit passes and their expiry will not change. If you wish to use them for Carnaby's Club Créche bookings, you'll need to get in touch with our team so we can add these as a credit to your child(ren)'s accounts.

We can easily transfer any passes you have in your name to your child. You can do this in centre or by contacting us via 9411 3362 or creche@cockburnarc.com.au.
Can I transfer my visit passes to more than one child?
Yes, you sure can! You'll need to get in touch with our team so we can add these as a credit to each of your children's accounts.

We can easily transfer any passes you have in your name to your child. You can do this in centre or by contacting us via 9411 3362 or creche@cockburnarc.com.au.
© COCKBURN ARC - CITY OF COCKBURN Procedures          Privacy Policy     SOCIAL MEDIA GUIDELINES
 
Cockburn Nyungar moort Beeliar boodja-k kaadadjiny. Koora, yeyi, benang baalap nidja boodja-k kaaradjiny.
Ngalak kaadatj dayin boodja, kep wer malayin. Ngalak kaadatj koora koora wer yeyi ngalang birdiya.

City of Cockburn acknowledges the Nyungar people of Beeliar boodja. Long ago, now and in the future they care for country.
We acknowledge a continuing connection to land, waters and culture and pay our respects to the Elders, past, present and emerging.

Aboriginal and Torres Strait Islander people are warned that this website may contain images and voices of deceased persons.