Speedo

How do we know when new stock is coming?

We schedule our speedo orders for a 6 month period. It is estimated and therefore we may run out of stock or have too much of some items.
Once the order is made, it is broken down to have small orders sent every 1-2 months.
If we require a "last minute" order as we have run out this can be arranged however we need Coordinator approval and it may take some time to be delivered.

If a patron wants something that we currently don't have?

Unfortunately we can not accommodate special orders.

Tester goggles and trying on sizes

Encourage patrons to utilse the tester goggles in the cupboards located below the airconditioners, this will minimise exchange requests.
Please ensure to wipe the goggles with an antibacterial wipe after each use.

If a patron is wishing to try on apparel they will need to leave keys, phone or drivers licence with us while they try it on. Advise they are able to use the change rooms and will need to come back to collect their belongings and make the purchase.

Holding items for patrons

If a patron has requested the stock to be put aside for them to purchase at a later date:

Attach a label to the item with the patrons name and contact number. Write the date/time this has occured
Advise the patron we are only able to hold the item for the day of/next day ONLY. If it is not purchased we will return to speedo wall.

When new stock arrives

When the stock arrives the CS Supervisors will input the stock into PG warehouse.
Once advised by the Supervisors we are able to get the stock ready for the speedo wall.
Goggles:

Price the top right hand corner of the goggles.

Apparel:

Hang up apparel on the appropriate hangers.
Place the correct sizing bobble on the hanger
Price if needed.

If you are able replenish the wall; fill the wall. If not place stock in the speedo cupboard ready to be placed out when required.

Finding the stock on PGM + Selling the item

You are able to scan the barcode and the item will load in POS.
If this is not responding search for the item in the POS search bar, ensuring you select the correct colour, size and item before processing.

ALL purchases will need to have a receipt given to the patron.

Exchange and Refund

Proof of purchase

A transaction receipt MUST always be provided to a customer. If they return the item after the purchase date, without a copy of the receipt, we are unable to confirm the product was purchased at Cockburn ARC.

A receipt can come in the form of: ACCC website

GST tax invoice or
cash register or hand written receipt.

Other types of proof of purchase include:

credit or debit card statement with date of purchase to confirm transaction in Perfect Gym
a copy or photograph of the original receipt.

Refund of Goods

Refunds will only be offered in the event the item is deemed faulty or unfit for purpose.
Refunds are unable to be processed for all retail products due to change of mind therefore we encourage patrons to choose carefully.
A receipt or proof of purchase is required for any refund of goods.
All swimwear should be tried on over underwear, and where applicable, without removing the protective adhesive strip. In the interest of hygiene, returns may not be accepted if this strip has been removed or where it is obvious the items have been worn and may be sent back to the customer.
Refunds over the balance of $50 require a refund request form to be completed. Credit card refunds will be processed within three business days however, bank accounts may take up to four weeks. Refunds under $50 can be processed on the spot.
Request of a refund may be escalated to our manufacturers for further clarrification if required. In this instance the product can be held in the centre until a decision has been finalise.

Exchange of Goods

Ecxchanges due to incorrect size purchase or change of mind can be made within 28 days of purchase.
An exchange can be made in the centre for a product to the same value or credited towards a product of greater value
In the event you are unable to find a suitable item to exchange, a credit valid for 12 months from the date of issue will be offered to be used towards a future retail purchase.
A receipt or proof of purchase is required for any exchange of goods
All products must be returned in an undamaged, unworn condition with all labels and product swing tags attached.
All swimwear should be tried on over underwear, and where applicable, without removing the protective adhesive strip. In the interest of hygiene, exchanges may not be accepted if this strip has been removed or where it is obvious the items have been worn.

Refund and Exchange Process

Our exchange and refund policyapplies to all items sold in our retail section. Any requests for exchanges or refunds will be reviewed against the above criteria. Requests can be processed Weekdays 8am - 4pm and Weekends 8am - 3.30pm.

Speedo

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