Visit Passes provide packs of entry to the aquatic area. We are phasing out creche visit passes as of 20 March 2023.
The benefit is that visitors who don't yet wish to purchase a membership can buy packs and bypass the queue at reception each time.
It's important for visitors to know that they do
expire within 12 months from when they are first activated!
Expired Swim Visit PassesWe communicate with Multi Visit pass holders via email as soon as they receive their visit passes with the terms and conditions, and also before their passes expire.
We aren't able to extend expired visit passes.
Visit Passes & Guardian CardsI have a swim school guardian card, can this be used to add adult swim visits onto?
No.
The turnstiles cannot tell the difference between your access during swimming lesson day and access for a swim. A multi visit pass form must be completed on the ipad, a separate account created in PG and an access FOB issued.
Important - As you will need to create a second account for the same person, ensure the words "(Visit pass)" are included after the last name of the patron. This will ensure there is no confusion if they accidently forget their access FOB and need to scan in or add more visits to their account.
Sharing Swim Visit Passes Yes.
As long as the other person is of the same demographic as the visit passes purchased e.g. an adult cannot share a FOB with child swim visit passes on it.
If a couple/friends would like to share the 1 swim visit FOB, they can scan the fob twice at the gates and this will successfully deduct 2 swims.
If they intended to share their FOB frequently, to increase convenience for them we would encourage the patron to set up a separate swim visit account for each of them.
Visit Pass Credits for membersYes.
If any remaining visits stand when the patron joins up- we will add the credit amount to their membership and remove the visits
- In POS > search member name (scanning band may deduct a visit pass)
- Select products (bag icon)
- Active passes will display ( e.g. 10/20 visits)
- Search Used for expired / previously used visit passes