To remain consistent with our service vision of “all people, more active, more often” we want to ensure our classes are being filled with active Swim School members who are utilising the centre and progressing in their skills and abilities.
If a member is medically suspended, they are essentially holding a spot in the class which could be utilised by another student.
Unlike our standard centre memberships which involve a joining fee and early exit fee, Swim School members are allowed the flexibility to enrol, cancel and re-enrol as they please and are not disadvantaged. Therefore, we encourage them to cancel if they are medically unable to attend and re-enrol when fit to do so.
Unlike most swim schools, our program is a perpetual program which allows members to stop and start back where they left off.
We want to allow members to have a level of flexibility if they wish to go away over the school holidays whilst remaining in line with our service vision.
We recommend cancelling if you are unwell and unable to attend for an extended period.
We have considered the periods that swim school do not operate over Easter and Christmas where a take a break will not be required.
TAB options will also renew in the new year to allow members to utilise this over the January holidays if they wish.
It is ultimately up to the member to decide how and when they would like to utilise the TAB option and we encourage them to utilise this wisely.
Member history will be on file and your request will be denied if we can see you are exceeding your annual limit
We recommend that anyone not feeling well does not attend their lesson as this is in not only their best interest but others around them.
We encourage members to come in for a practice swim when they are feeling better to ensure they are keeping up to date with their skills and strokes.
Any requests to make an exception to the terms and conditions will be done on a case by case basis and is subject to approval by the Swim School Team Leader or a Coordinator.