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Changes to Swim ARCademy terms and conditions

29May2023

We've made some important changes to our Swim School terms and conditions.

In our ongoing drive to improve the way our swim school program is run, we've made some amendments to our Swim ARCademy Terms and Conditions.

Overall, we are simplifying the suspension options available. The key option will be 'Take A Break'  where you can hold your place in the class for $5.50 a week.

The primary changes include:

  • Take a Break requests will be applied in one week minimum blocks per request. 
  • You can request to Take a Break for up to six weeks per calendar year per enrolment.
  • Requests to suspend lessons due to illness or injury will not be applied separately. They will fall  under your standard Take a Break allocation of six weeks maximum per calendar year.
  • Suspensions due to illness or injury that exceed six consecutive weeks will result in your enrolment being cancelled.
  • If you miss three consecutive lessons without a Take a Break in place, your enrolment will be cancelled. 

These Terms and Conditions opens in a new window will come into effect as of Monday 19 June 2023.

View the full Terms and Conditions.

If you have any questions or would like to discuss any of the updates to the Terms and Conditions, please contact us at swim@cockburnarc.com.au.

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Frequently Asked Questions

Why is The ARC removing medical suspensions for Swim School members?

To remain consistent with our service vision of “all people, more active, more often” we want to ensure our classes are being filled with active Swim School members who are utilising the centre and progressing in their skills and abilities.
If a member is medically suspended, they are essentially holding a spot in the class which could be utilised by another student.


Unlike our standard centre memberships which involve a joining fee and early exit fee, Swim School members are allowed the flexibility to enrol, cancel and re-enrol as they please and are not disadvantaged. Therefore, we encourage them to cancel if they are medically unable to attend and re-enrol when fit to do so.


Unlike most swim schools, our program is a perpetual program which allows members to stop and start back where they left off.

Why has the take a break been capped at six weeks per year?
We want to allow members to have a level of flexibility if they wish to go away over the school holidays whilst remaining in line with our service vision.
 
We go away every school holiday and don’t want to use the take a break when we have sickness, what are our options?
We recommend cancelling if you are unwell and unable to attend for an extended period.
 
Six weeks does not cover all the school holidays and summer holidays, what are we meant to do then?

We have considered the periods that swim school do not operate over Easter and Christmas where a take a break will not be required.


TAB options will also renew in the new year to allow members to utilise this over the January holidays if they wish.
It is ultimately up to the member to decide how and when they would like to utilise the TAB option and we encourage them to utilise this wisely. 

If I cancel and then re-enrol will my 6 weeks take a break start again?

No.


Member history will be on file and your request will be denied if we can see you are exceeding your annual limit

My I/my child is unwell, should I still come in for my lesson today considering I can’t medically suspend or be reimbursed if I miss it?

We recommend that anyone not feeling well does not attend their lesson as this is in not only their best interest but others around them.


We encourage members to come in for a practice swim when they are feeling better to ensure they are keeping up to date with their skills and strokes.

Will you be making exception to these terms and conditions?
Any requests to make an exception to the terms and conditions will be done on a case by case basis and is subject to approval by the Swim School Team Leader or a Coordinator.
 
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