Cockburn ARC reserves the right to make changes to the program structure, content, or equipment at any time.
All participants accessing the facility premises, engaging in programs, utilising equipment, or availing themselves of services provided by Cockburn ARC do so at their own risk and abide by the facility Conditions of Entry.
Bookings
All enrolments must be made via our availability calendar upon registering, or at reception before the commencement of the session.
Bookings can be made up until the start time of each session. Please note, bookings are subject to availability. We encourage you to book online prior to attendance. Same day booking requests will only be accommodated subject to availability.
Cancellations & Payments
Cockburn ARC does not provide refunds.
Upfront payment for each session is required at the time of booking. Failure to make payment will result in your booking being cancelled, and you will not be able to participate in the program.
If you wish to cancel your enrolment, you must do so at least 24 hours in advance via your online portal. This will enable you to receive a credit for the cancelled enrolment. Please note that credits or refunds cannot be issued for cancellations made after this 24-hour window. If you wish to cancel, follow the steps below:
1. Log into your online portal
2. Go to ‘My Bookings’
3. Select ‘Cancel’
4. Select ‘Confirm Cancellation’
Make up sessions for missed enrolments are not available.
In the event that Cockburn ARC cancels a session, you will receive product credit equivalent to the value of the cancelled class.
Participation
- Participants agree to abide by any program specific guidelines outlined by Cockburn ARC Sports and Programs Team.
- All patrons & players are responsible for their own insurance and engage at their own risk.
- In the event of an emergency, participants authorise Cockburn ARC staff to seek medical emergency services and call for an ambulance if necessary.
- All participants must possess the requisite medical and physical capability to engage in physical activity. Furthermore, they should demonstrate a comprehensive understanding of and acknowledge the inherent risks associated with undertaking exercise independently.
- Companions are welcome to accompany their participants at no additional cost, although they must go to reception & obtain a companion band prior to the session.
Social Expectations
Cockburn ARC maintains a zero-tolerance policy towards unsportsmanlike and anti-social behaviour.
All participants are expected to adhere to and display the following:
- Respect
- Inclusivity
- Integrity
- Sportsmanship
- Friendly communication
- Equality
- Fairness
- Ownership & accountability
- Work well with others
- Participants and spectators are subject to the Suspension Guidelines outlined in Appendix 2, as well as Cockburn ARC Terms & Conditions in all events of any stadium misconduct.
- Management reserve the right to suspend or expel, players, customers and spectators from the sports courts, competitions, or programs as deemed necessary.
Pickleball Equipment
Cockburn ARC will provide the necessary balls for use during sessions.
Patrons hiring Cockburn ARC equipment agree to treat it with respect and return it in the same condition they received it, failure to do so may hinder your ability to hire future equipment.
Failure to return the paddle may result in restrictions on further participation in ARC programs or hinder your ability to hire future equipment.
Those hiring a paddle at reception must provide an item of value (e.g.: keys, ID, etc) to be left at reception for the duration of use.
Equipment hire purchased online may only be credited if cancellation conditions are met for an enrolled session, otherwise no credit will be provided. No refunds will be provided.
For those that purchase paddle hire online, paddles can be collected upon check in on the courts. Equipment hired via the online portal must be returned to ARC staff at the closing of the session.
Paddles will not be provided by Cockburn ARC, although they are available to hire for a fee. Paddles can be hired at the time of booking via the availability calendar, alternatively this can also be purchased at reception on the day.
Pickleball Gameplay
- Social Pickleball operates without strict regulations regarding match times and court sharing. We trust players to effectively manage court space and time, encouraging courteous behaviour by allowing all participants the opportunity to play or warm up as needed.
- Cockburn ARC cannot guarantee how many patrons will enrol into this program, and fees will apply regardless of enrolments or numbers in attendance on the day. We will endeavour to provide competitive games, nonetheless.
- All games are expected to be played in a doubles format. Singles matches may only be played if participation numbers are low.
- Players of all skill levels and experience are welcomed and encouraged to participate in casual pickleball sessions.