Parent handbook

Ensure you have filled out a Creche Medical Form before coming in.

• Advise your child’s needs on our Parents Notes sheet.
• Ensure your baby has a clean nappy on.
• Label all personal items including snacks, bag, bottle and a nametag for each child (we provide masking tape if you don’t have personal labels).
• Sign your child in on the creche daily attendance sheet and pay for booking if you haven’t already.
• Make sure your child is securely buckled into their pram before entering the creche.

We have a range of toys and activities for kids of all ages. Bubs can explore soft play, bouncers, and tummy time mats in our dedicated baby zone. For toddlers and older kids, we’ve got play shops, dress-ups, arts and crafts, and plenty of toys to choose from.

In our outside area, we have climbing frames, playhouses, and bikes. We also have a quiet sensory room.

1. Create Free Guest Account or log in to the Online Member Portal.
2. You'll have to add each child to your profile. Add your child to your profile under ‘Your Children’ and ‘Add Family Member'.
3. Familiarise yourself with our Parent Handbook for everything you need to know before coming in.
4. Ensure you read the Creche Terms and Conditions before attending as a condition of entry
5. Ensure you submit a Creche Medical Form for your child/ren
6. Book your child into our Carnaby Club Creche through the member portal
7. Click ‘Book’
8. ‘Creche Bookings’
9. Under ‘facility type’ select ‘Creche’
10. Select date and time
11. Select the child you want to book
12. ‘Add to cart’ if you want to add more bookings or ‘Pay Now’. Payment is required during the booking process.

Settling your child into a new environment can at times be a challenging experience. Every effort will be made by our team to assist with a positive introduction.

We recommend introducing your child to the crèche gradually by using short visits before they stay longer in Carnaby's Club Crèche. This will help them gain confidence and become familiar with the crèche environment and our staff.

We encourage you to speak to our creche attendants about your child’s routines, such as sleep patterns and toilet training, along with any strategies you may use to settle your child. This is also to be noted on the parent notes form upon signing in.

Parents/guardians can support a positive introduction by:

• Calmly saying goodbye to their child
• Telling their child where they're going
• Letting their child know when they will return.

If a child does not settle within a reasonable timeframe, or if staff have any concerns for your child and/or others, the responsible adult will be contacted and asked to pick up the child.

Babies/toddlers who require a nap will be settled to sleep in their own pram. Once asleep, staff will move them into the Sleep Room where they are visible to staff. Staff also conduct sleep checks every 10 minutes and record sleeping times to inform parents/guardians upon pick up.

Our creche attendants can provide nappy changes so long as parents/carers provide nappies, wipes and a spare change of clothes. Each nappy change is recorded for parents to be informed upon pick up.

Creche attendants conduct nappy changes according to our safe nappy changing procedure. Should a child refuse a nappy change numerous times in a session, creche attendants will call the parent/carer to notify.

If you do not want the creche to change your child’s nappy, please let the Creche attendants know.