Patrons asking for membership prices-
- Refer to Member services
- Member services appointment / phone call
- If they are really pushy and just want prices, our memberships prices range from $12.40 - $23.50 depending on your needs and concessions.
- Check to see if the Membership Consultants are free to take the enquiry.
- Ask them if they would like to give their details and we will have one of the Membership Consultants call them.
- Please email all leads to member@cockburn.wa.gov.au
- Email: Patrons full name, number, email, what they are interested in, concession (If applicable) and any other information they provided.
Our
membership terms and conditions Important- Don't Provide PricesWhy?
- By giving out prices directly, it changes the way a customer sees the membership. They will judge based on a price, rather than seeing the value (the support, inclusions, programs ect). On reception, we don’t have the time to show them the value, which is why we have a member services team.
- We also run the risk of giving out incorrect information which may impact the customers return to the centre (eg. Concession discounts ect.). If we give them a higher amount, they may not come back and therefore won’t start their journey of being more active more often. If we give them a price that is too low, they’ll be disappointed in the misinformation resulting in losing trust in the information we provide.
Avoid directing them to the website
Why?
- We want them to follow the journey – connecting with member services (we can then find out their emotional needs and wants and help them to achieve their goals), giving them a support person and guiding on the correct path.
- By directing them to the website, we lose the personal connection and become like any other facility. A lot of the time if someone has physically come in, they want a human connection or further information. Otherwise they would have just looked on the website themselves (they probably already have)
Try not to let them leave without a follow up:
- First option – Book an appointment
- Second option – Take details and get MC to call
If someone leaves, they are likely to never come back and begin their health and fitness journey.
KeepmeAdding in a new patron.
Fill in details
- First name
- Last name
- DOB - set as today
- Source - guest visit
- Assign - reception Arc
- add notes - concession etc.
- save lead
Booking in a patron
- Select calendar
- Choose suitable day / time
- Enter patron name
- Check date / time
- Save
Check entry is displayed in the calendar.
- Call member services, check availability
- Book an appointment through Keepme
- If they don’t want to book an appointment, ask for their phone number / email address and email member services.
Membership Terms and Conditions
Active Youth 14 yrs - 15 yrsFacilities Available
Gym access (restricted)
Group fitness access (restricted)
Stadium access
Pool access - not including water slides and wellness lounge
Eligible to participate in:- Non-weights based group fitness classes
- Water-based classes
- Eligible to use cardiovascular equip-ment unsupervised
- May participate in structured or supervised group activities at discre-tion of the Facility.
- Not eligible to participate in unsupervised resistance training or weights based group fitness classes
Gym Restricted Access - Weekdays - 6am to 6pm
- Weekends - 7am to 6pm
- Public Holidays - 7am to 6pm
Conditions
Proof of age card is required at sign up (e.g Passport, Birth Certificate).
Must complete an initial consultation and program commencement with a gym instructor before using the Facility
Parent/ Legal Guardian must be present.
Excludes any other form of admission including access to social sporting competitions, special events, waterslides and programs.
This is an ongoing membership agreement. The agreement will continue until either you or the supplier terminate it in the way described in the agreement. If an automatic debit arrangement is in place, membership fees will continue to be debited from your credit card or account until you or your fitness centre cancels the arrangement by notifying your bank or credit provider. If you terminate the agreement or stop the automatic debit arrangement in a manner not described in the agreement, then you may be liable to the fitness centre for damages for breach of contract.
Contract Terms
The membership application must be signed by the minor’s parent/guardian, who agreed by signing that he or she is authorised to enter into this agreement on behalf of the minor and remains re-sponsible for its due performance by the minor. - Direct debit with a 28 day minimum term.
- 28 days’ notice of cancellation required.
- 84 days suspension at no charge per calendar year
- Once the membership has expired and member signs back up immediately onto a Lifestyle membership— The duration of the previous Youth Active Membership is reflected on the Lifestyle which will reduce their Lifestyle contract term.
Facilities Available
- Full gym access
- Group Fitness Classes
- Pools
- Spa, Sauna, Steam
- Wellness lounge
- Locker Access
- Casual court usage
Gym Access Hours - Weekdays 5am - 9pm
- Weekends 7am - 6pm
- Public Holidays 7am - 6pm
Aqautics Access Hours Conditions Proof of age required at sign up. (Passport, Birth Certificate)
All Access Membership - excluding 24/7 access
Parent/ Legal Guardian must be present. Excludes any other form of admission including access to social sporting competitions, special events, waterslides and programs.
This is an ongoing membership agreement. The agreement will continue until either you or the supplier terminate it in the way described in the agreement. If an automatic debit arrangement is in place, membership fees will continue to be debited from your credit card or account until you or your fitness centre cancels the arrangement by notifying your bank or credit provider. If you terminate the agreement or stop the automatic debit ar-rangement in a manner not described in the agreement, then you may be liable to the fitness centre for damages for breach of contract.
Contract Terms The membership application must be signed by the minor’s parent/guardian, who agreed by signing that he or she is authorised to enter into this agreement on behalf of the minor and remains responsible for its due performance by the minor. - Direct debit with 6 months minimum term.
- 28 days’ notice of cancellation required during or after 6 month term.
- $49 early exit fee to cancel membership with in the 6 month minimum term.
- 84 days suspension at no charge per calendar year
Facilities Available
- Full gym access
- Group Fitness Classes
- Pools
- Spa, Sauna, Steam
- Wellness lounge
- Locker Access
- Casual court usage
Gym Access Hours - Weekdays 5am - 9pm
- Weekends 7am - 6pm
- Public Holidays 7am - 6pm
Aqautics Access HoursConditions Proof of age required at sign up. (Passport, Birth Certificate)
All Access Membership - excluding 24/7 access
Parent/ Legal Guardian must be present. Excludes any other form of admission including access to social sporting competitions, special events, waterslides and programs.
This is an ongoing membership agreement. The agreement will continue until either you or the supplier terminate it in the way described in the agreement. If an automatic debit arrangement is in place, membership fees will continue to be debited from your credit card or account until you or your fitness centre cancels the arrangement by notifying your bank or credit provider. If you terminate the agreement or stop the automatic debit ar-rangement in a manner not described in the agreement, then you may be liable to the fitness centre for damages for breach of contract.
Contract Terms The membership application must be signed by the minor’s parent/guardian, who agreed by signing that he or she is authorised to enter into this agreement on behalf of the minor and remains re-sponsible for its due performance by the minor. - Direct debit with 6 months minimum term.
- 28 days’ notice of cancellation
- 84 days suspension at no charge per calendar year
FIFO Members
FIFO worker proving they are FIFOEither can be produced:
- A current roster that states where they are working/their roster structure proving they are FIFO
- A letter of employment or from supervisor/manager stating they are currently employeed as a FIFO worker
FIFO members are on a discounted rate and already fly consistently we require proof of their travel plans. eg- Itinerary with specific dates, hotel confirmation etc.
2022 Allowing FIFO to suspend-Email MS.
COM- General member changing to FIFO- Book with member services.
If a member changes to a FIFO career we are able to book them in with the membership team. As the FIFO contract is different to a general membership they will need to be run through terms and conditions.
Lifestyle MembershipsFlexi MembershipsCOM - Aquatic to Full AccessMembers upgrading from an aquatic membership to full centre access membership who have not had a previous full access membership require:
- Booking a 30 minute catch up with an MC through KeepMe
The catch up will go over the new membership inclusions, complete the change of membership form and register for 24/7 access.