Rehab/ Physio

All Rehab memberships are set up by our Rehab Membership Admin staff. Currently Marg Curry,

• The insurance company/Physios are required to apply for the membership. When we receive the paperwork it will be set up in PG.
• If the physio and the rehab patient are present at reception but don't have a membership set up yet please advise they will need to email  info@cockburnarc.com.au to receive the rehab application form.
• Admin can email the physio/insurer the application form for them to complete. (Email Marg with details)
• Patrons coming through who do not yet have an active rehab membership in PG will need to pay full price for their visit.

Rehab Membership contracts are set up in 3 monthly blocks.

They will need their photo taken and will be issued with a wrist band like a normal membership.

Please advise them that when the membership does expire they return their band to reception.

Facilities Available:

• Full gym access
• Group Fitness Classes
• Indoor and outdoor pool during operating hours
• Spa & Sauna/Steam
• Warm water pool
• Locker use
• Casual court usage

• Access to the aquatic area.
• Access to the Wellness Lounge.

• Casual locker
• Aquatic group fitness classes
• Waterslides
• Access to the gym
• Casual court use

• Like other visit passes patrons will be required to purchase a FOB, do not issue a wrist band.
• As they are entitled to access the Wellness Lounge they will be required to come to reception each visit to get a coloured paper band.
• These visit passes cannot be shared with other people so a picture is required to be put on their account.

• Allow entry for today & put notes on the members account.
• Advise patron to follow up with physio/rehab company. Let them know it takes approx. 3 business days to process once received. Advise they can’t visit again until the new membership has been received.
• Email members name and member number to Marg and once she receives the application, she will start it from the date they visited.

• We allow Physios to access the facilities to meet with their clients at no cost.
• Any physio wanting access to the gym or wellness lounge must provide proof that they are a registered physio or staff member of Rocky Bay, Abilities centre, Hire Up, Amana Living. This can include a uniform, photo id with name of company, a business card, name badge with company logo or able to provide a physio registration number found on AHPRA https://www.ahpra.gov.au/
• Once identification is shown they are able to enter.

Hire Up is a new company that has just arrived to WA.

It is a company that supplies an online platform for people with a disability to find, hire and manage support workers who meet their needs.

https://hireup.com.au/The support workers do not necessarily come from a company and may not have professional identification. The member must provide receipt of payment to hire up with the carer’s name on it and we asked to see the licence of the carer.

A member who has hired a support worker through Hire Up will come to reception with the support worker. The support worker will not be wearing or have any type of uniform/business card to verify they are from Hire Up.

• Please ask the member to sight the receipt of payment to Hire Up. This can be found when they login to their account on the Hire Up website or a confirmation in an email.
• At the bottom of the receipt you will see the name and photo of the support worker hired and the date and time of the ‘booking’.
• Ask the support worker for ID (drivers licence) to verify they are the support worker hired for this ‘booking’.
• Once verified, provide the relevant bands if applicable and allow entrance

• A physio and their client are allowed free access into the gym to complete an assessment with their client. 
• Physio's will only perform one assessment with each client. 
• Approval for a rehab membership is sent to Marg for processing.
• If the client is not already a member of the ARC they will not need to purchase a center pass for the assessment, they will need a profile created with notes left on their account.
• If they are wanting a locker or would like to use the facility before or after the assessment they will need to pay the appropriate entry fees.