If the customer would like to make a change from the original booking request:
- Make the change (if possible)
- Add detailed notes of the change in the bookings request email
- Send an email to Kristen requesting a confirmation email to be sent to the customer.
- Changes must be made before 4pm the day before the booking.
Invoiced payments are rarely taken at reception, however they are able to if they request it. Please see a Senior CSO is unsure of how to process the payment.
The aquatic attendance slip is stored in the POS 1 reception filing cabinent. We need to record the attendance of the number of particilants and what activity they will be using in the centre. These slips are to be completed in full and handed to Marg.