All lost property items will be cleared from the main reception area each Wednesday and taken to the air-handling unit to be prepared for collection by the Boab Network. Lost property will be available for collection at Cockburn ARC's main reception from the time that the item is found lost until the first Wednesday that follows it being found at the facility.
The Boab Network will collect any unclaimed items found at Cockburn ARC and find new homes for the items amongst the remote communities that the network supports http://www.boabnetwork.org/ opens in a new window
Items such as underwear, socks, scraps of paper, or anything deemed unsafe to collect and store will be immediately disposed of.
Water bottles will be stored for 1 week, then recycled before the rest of lost property is moved to the air-handling unit, as they are unable to be donated.
SystemHUB - Policy Share Valuable items Valuable items items such as:
- Electronics
- Wallets
- Hearing Aids
- Spectatcles
- Phones
- Keys
- Jewellery
- Cash
- Credit Cards
- ID Cards
are kept in the safe for 1 month from when they are found. If the item is not collected within the 1 month period the items will be disposed of as required by the City's Waste Recovery Park or donated to a selected charity.
CSO action required
- Look in the lost property cupboard
- If the item is there, ask the customer to specify a collection day within 7 days.
- Ensure that the customer is aware that Cockburn ARC is only able to hold items for 7 days and collection within that period is their responsibility.
- Fill in to be collected slip and attach to item. (Blank slips in collection rack)
- Place items to be collected in the appropriate rack in the Admin office or safe and fill in 'items to be collected' clipboard.
- Send a Collection Notification email to reception.
If the item is not found- take down patron and item details, where, when lost and email reception. Advise patron we will be in contact if found.
CSO action required
- Place in relevant lost property reception cupoard.
- Label valuable items with 'valuable items' slip and store in safe. (Blanks are kept on top of safe)
- Anything deemed unsafe is immediately disposed of (underwear, scraps of paper etc.)
- Send email to reception with item details.
- Time permitting, search lost property emails to check if an enquiry has been made on the item.
- Scan band / card
- Contact member to arrange collection
- Place in phone room containers