• Alerts (3) Click to view
    Current alerts 28 June 2022
    • The casual lockers are unavailable.

      All day
    • The Rocket slide is not operational.

      All day
    • The Steam Room is currently unavailable.

      All day
    Load More
  • What's on (3) Click to view
    What's on today 28 June 2022
    Load More
  • Opening Hours Click to view
    Today's Opening Hours 28 June 2022
    • Carnaby's Club Crèche

      8:45 AM - 12:45 PM
    • General Entry and Aquatics

      5:30 AM - 8:30 PM
    • Plunge+Co Café

      6:00 AM - 3:00 PM
    • Gym (staffed hours)

      5:00 AM - 9:00 PM
    • Stadium

      5:30 AM - 3:30 PM
    • Waterslides

      Closed

Accessibility

Western Australia Companion Card program

The Companion Card enables people with a significant and lifelong disability who require support from an attendant carer to participate at community venues and activities. The required support is variable, and depends on a person’s particular needs. All applications for a Companion Card are subject to independent assessment by an Occupational Therapist to determine a person’s eligibility for the card. Cardholders are required to present their card when booking or purchasing a ticket from a participating business and the business recognise the Companion Card and issue the cardholder with a second ticket for their companion at no charge.

Companion cards

Western Australia Companion Card program

The Companion Card enables people with a significant and lifelong disability who require support from an attendant carer to participate at community venues and activities. The required support is variable, and depends on a person’s particular needs. All applications for a Companion Card are subject to independent assessment by an Occupational Therapist to determine a person’s eligibility for the card. Cardholders are required to present their card when booking or purchasing a ticket from a participating business and the business recognise the Companion Card and issue the cardholder with a second ticket for their companion at no charge.

The following conditions apply to Companion Card holders and Companions:

  • The Companion Card must only be used when the cardholder requires the assistance of a companion to participate at a particular venue/activity.
  • It is a condition of entry that the Companion Card holder present their card in order for facility staff to provide a complimentary visit pass to the Companion.
  • Only the person whose photograph and details appear on the Companion Card can use the card.
  • Companion Tickets cannot be used without the Companion Card cardholder being present.

Should you have any specific questions or difficult situations of which you have dealt with, please feel free to bring to attention of your direct supervisor.

Hire Up

Hire Up is a new company that has just arrived to WA.

It is a company that supplies an online platform for people with a disability to find, hire and manage support workers who meet their needs.

https://hireup.com.au/The support workers do not necessarily come from a company and may not have professional identification. The member must provide receipt of payment to hire up with the carer’s name on it and we asked to see the licence of the carer.

A member who has hired a support worker through Hire Up will come to reception with the support worker. The support worker will not be wearing or have any type of uniform/business card to verify they are from Hire Up.

  • Please ask the member to sight the receipt of payment to Hire Up. This can be found when they login to their account on the Hire Up website or a confirmation in an email.
  • At the bottom of the receipt you will see the name and photo of the support worker hired and the date and time of the ‘booking’.
  • Ask the support worker for ID (drivers licence) to verify they are the support worker hired for this ‘booking’.
  • Once verified, ask the support worker to complete the physio register and give relevant bands if applicable.
Completing Physiotherapy Register

Any physio wanting access to the gym or wellness lounge must provide proof that they are a registered physio or staff memebr of Rocky Bay, Abilities centre, Hire Up, Amana Living. This can include a uniform, photo id with name of company, a business card, name badge with compnay logo or able to provide a physio registration number found on AHPRA https://www.ahpra.gov.au/
Please ensure that the physio is signing in on the register as they enter the aquatics area and the gym. 

Level 1 - Sign in sheet is kept on the desk 

Ground level - Sign in sheet in found in black tray next to POS1 on a clip board 

Digital concession card

In order to give a concession discount, the card must be physically present or displayed through Centrelink digital wallet.

How to view the card:

  • The card will drop down from the top of the screen. Swipe the screen up or down to display the front and the back of the card
  • If the customer has more than one concession or health care card, swipe the screen left or right to switch between cards.
  • This is what the digital card should look like:

Before accepting a digital concession card, please check:

  • That the customer is logged into the official Centrelink website or Express plus Centrelink mobile app. Not just a screen shot.
  • The card must be in date (cards will still show in their digital wallet for up to 28 days after it expires). If the concession card is no longer active, EXPIRED will appear across the screen. The customer then can reapply for a concession card.
  • If the concession is for a customer with a companion card, please ensure the names match on both cards.

We do not accept:

  • Photocopied cards
  • Photos of card
  • Screenshots of card
Why don't you have more ACROD bays?

You can confidently advise customers we have double the requirement of ACROD bays than required by law.

The provision of ACROD bays in public facilities is always a contentious issue, here is some information worth sharing with customer service to respond to enquiries:
  • Cockburn ARC has a total of 14 ACROD bays located across the parking stations
  • The requirement for ACROD bays is 1:100. Which means 1 ACROD bay for every 100 standard parking bays
  • We are required to provide 7 ACROD bays under that standard and we actually have double
  • 3 Bays are directly located on Veterans Parade
  • We have 650 standard bays available to customers

The city does not have immediate plans to install additional ACROD bays on Veterans Parade.
Using the hoist
Our hoist is= A Roof mounted hoist (Left hand UAC only)

The hoist controller is kept at the main administration desk. Patrons will be asked to complete a form to use the hoist.

Any carers wanting to bring their clients into the aquatic area are required to pay the spectator fee. This is because we are a user paying facility (as we are allowing them to use our toilets/ facilities they are required to pay).

Hoist information on our website for patrons:

There is a ceiling hoist in the adult change facility which tracks directly into the Warm Water Pool in in the Wellness Lounge (NB - Wellness Lounge rates apply to use the Warm Water Pool).

The hoist may also be used to assist patrons transfer to a water wheelchair if required.
 
Please note: Slings (disposable or otherwise) are not provided by the ARC. If you are unsure about your sling’s compatibility with the hoist provided in this facility, please contact the supplier, manufacturer or prescribing therapist, or call the Independent Living Centre's Advisory Service on 1300 885 886 for advice.
 
Adult Change Facility

The ARC has an adult change facility for people with disability who require space and assistance to manage their bathroom needs. Located in the Wellness Lounge, the adult change facility includes:

  • an adult-size change table
  • ceiling hoist – with tracks to the shower, toilet and indoor warm water pool
  • space for carer assistance
Please note: the adult change facility is reserved for people with disability. Baby and family change areas are also provided, and there are standard accessible toilets available throughout the facility.
Accessible toilet locations

 

Aquatic area - In between the male and female change rooms which is located behind the family change area.

Wellness Lounge - On the left hand side wall as you walk in to the wellness area.

Upstairs - In between the upstairs change rooms, in front of the reception area.

© COCKBURN ARC - CITY OF COCKBURN           Privacy Policy
 

Cockburn Nyungar moort Beeliar boodja-k kaadadjiny. Koora, yeyi, benang baalap nidja boodja-k kaaradjiny.
Ngalak kaadatj dayin boodja, kep wer malayin. Ngalak kaadatj koora koora wer yeyi ngalang birdiya.

City of Cockburn acknowledges the Nyungar people of Beeliar boodja. Long ago, now and in the future they care for country.
We acknowledge a continuing connection to land, waters and culture and pay our respects to the Elders, past, present and emerging.

Aboriginal and Torres Strait Islander people are warned that this website may contain images and voices of deceased persons.