Chat is emerging as a key channel for people to contact us remotely. Help us assess how it is working for our customers.
Your mission:Make an enquiry through our web chat tool and let us know about your experience.
- Click on the Ask Us button at the bottom of our website..
- Be specific about what you are enquiring about
- Note the time of your submission and when you receive a response
- Fill in our form and upload a copy of your enquiry and the response.
Example questions you could ask in your email.
- Enquire about enrolling in one of our programs such as swim school, sports clinics or PlayActive. Ask a few questions about the curriculum.
- Ask about suspending your membership, or changing your membership type.
- Ask about opening hours, prices.
- Ask for clarification about an aspect of your membership such as group fitness classes.
- Enquire about the availability for a birthday party
Finally, either during or just after your visit, fill in our Mystery Member survey. The link is in the email we sent you.