• Alerts (3) Click to view
    Current alerts 22 July 2024
    • The casual lockers in the Aquatic area are currently unavailable

    • The waterslides will be closed until further notice.

    • The Health Club men's change rooms will be unavailable from 8pm - 5am until further notice due to construction works.

      8:00 PM - 5:00 AM
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  • What's on (3) Click to view
    What's on today 22 July 2024
    • Waterbubs Session in the warm water pool.

      10:30 AM - 11:30 AM find out more
    • Senior Social Sports competition in the stadium.

      6:00 PM - 10:00 PM
    • ARC Run Club ūüŹÉ Meet in the member lounge for the session briefing!

      6:00 PM - 7:00 PM
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  • Opening Hours Click to view
    Today's Opening Hours 22 July 2024
    • Gym (staffed hours)

      5:00 AM - 9:00 PM
    • 50m Outdoor Pool

      5:30 AM - 7:30 PM
    • General Entry and Aquatics

      5:30 AM - 8:30 PM
    • Stadium

      5:30 AM - 3:30 PM
    • Carnaby's Club Cr√®che

      8:45 AM - 12:45 PM
    • Plunge+Co Caf√©

      6:00 AM - 3:00 PM
    • Waterslides

      Closed

Mystery Members

Help us make the ARC the best it can be and be rewarded with free membership! 

Mystery-Member_transparent400x400.pngWe have an exciting opportunity for you to showcase your detective skills and help us make the ARC the best it can possibly be. We know that the real experts on our customer service are the ones who use and love the centre day in and day out - that's you!

We are looking for a select crew of members who would like to help us continuously improve.

Introducing Mystery Members‚Äč!


Your mission, should you choose to accept it...

You will help us assess our customer service throughout the centre, by observing and sometimes directly interacting with staff as you go about your activities here at the ARC. 

We will let you know full details of your "mission" and how to go about it, so you are fully prepared!

Once your mission is complete, you will report back through a survey about the tasks you undertook to help us benchmark where the team as, and provide detailed feedback on your experience.

Your reward

If you complete all your missions within the specified period, and submit your survey back to us, we will reward you with two to four weeks free membership, depending on the depth of your feedback. So provide us with lots of information!

Sounds good?

If you would like to be involved, please register your interest by submitting the form below. We are looking for a range of members of different ages, who use all the different parts of the facility. 

Gender:


Your age:



This helps us ensure we have mystery members from a range of ages.
Please select the active contracts you have at the ARC currently:


If you are not a member, are you considering joining?:


Areas of the centre that you would be open to assess?:






Do you have a child that attends any of the following that you would be able to assess for us?:




Would you be able to observe a senior sports competition Monday - Thursday evenings?:

It is observation only, no interaction
Would you be able to observe a junior sports clinic or competition on a Wednesday or Friday afternoon?:


Please tick all the offsite interactions that you are comfortable undertaking?:





Terms and Conditions

  1. To be a mystery member, all candidates must be current, active members (not on suspension) and  must not have any money owing on their account.
  2. City of Cockburn members are eligible however they will not be rewarded (apart from our gratitude!)
  3. Candidates chosen will be at the discretion of Cockburn ARC Mystery Members administration team and will be based on availability of the candidates, ensuring a broad demographic representation.
  4. To be eligible for the 4 weeks free membership, candidates must submit their mission within the required time frame and provide a detailed account of their visit and observations. 2 weeks membership may be offered for submissions that are less detailed.
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Cockburn Nyungar moort Beeliar boodja-k kaadadjiny. Koora, yeyi, benang baalap nidja boodja-k kaaradjiny.
Ngalak kaditj boodjar kep wer kaadidjiny kalyakool yoodaniny, wer koora wer yeyi ngalak Birdiya koota-djinanginy.

City of Cockburn acknowledges the Nyungar people of Beeliar boodja. Long ago, now and in the future they care for country.
We acknowledge a continuing connection to land, waters and culture and pay our respects to the Elders, past and present.

Aboriginal and Torres Strait Islander people are warned that this website may contain images and voices of deceased persons.